Privacy Policy

1. Who we are

Coast Safe Pool Inspections (ABN 26 395 969 036) provides pool safety inspection services in Queensland, Australia. In this policy, "we", "us", and "our" refer to Coast Safe Pool Inspections.

2. Information we collect

When you book an inspection or contact us, we may collect:

• Name, email address, and phone number
• Property address and details relevant to the inspection
• Payment information (processed securely by Square — we do not store your card details)
• Communication records (emails, SMS messages related to your booking)
• Technical data such as IP address, browser type, and pages visited when you use our website

3. How we use your information

We use your personal information to:

• Process and manage your pool inspection booking
• Send booking confirmations, reminders, and inspection reports
• Process payments through our payment provider (Square)
• Communicate with you about your inspection or enquiry
• Comply with legal and regulatory requirements, including QBCC obligations
• Improve our website and services

4. Payment information

All payment transactions are processed securely by Square. We do not store, process, or have access to your full credit card number or payment card details. Square's handling of your payment data is governed by their Privacy Policy. Square is PCI-DSS Level 1 compliant.

5. How we share your information

We do not sell or rent your personal information. We may share your information with:

• Square — for payment processing
• Our hosting and infrastructure providers — to operate our website
• Government or regulatory bodies — where required by law (e.g. QBCC)

6. Data storage and security

Your data is stored on secure servers. We use encryption in transit (HTTPS) and follow industry-standard security practices to protect your personal information. Access to personal data is restricted to authorised personnel only.

7. Cookies and analytics

Our website uses cookies and analytics tools to understand how visitors use our site. This data is collected in aggregate and does not personally identify you. You can control cookie preferences through your browser settings.

8. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications

9. Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Inspection records are retained as required by Queensland pool safety legislation.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: