Terms & Conditions

1. About these terms

These Terms and Conditions govern your use of the Coast Safe Pool Inspections website (coastsafepoolinspections.com.au) and the pool inspection services we provide. By booking an inspection or using our website, you agree to these terms.

Coast Safe Pool Inspections (ABN 26 395 969 036) is a licensed pool safety inspector under the Queensland Building and Construction Commission (QBCC Licence: PS15541947).

2. Services

We provide pool safety inspections as required under the Building Act 1975 (Qld) and associated regulations. Our inspections assess whether a pool barrier complies with the applicable standard. If the pool passes inspection, a Pool Safety Certificate is issued.

Inspection outcomes depend on the condition of the pool barrier at the time of inspection. We do not guarantee that any pool will pass inspection.

3. Bookings and payment

• All prices are in Australian Dollars (AUD) and include GST.
• Payment is required at the time of booking via our online payment system (Square).
• A booking is confirmed once payment is successfully processed.
• You will receive a confirmation via email and/or SMS with your booking details.

4. Cancellations and refunds

• More than 24 hours before the appointment: You may cancel for a full refund. Contact us by phone or email.
• Less than 24 hours before the appointment: Cancellations are not eligible for a refund, as the time slot has been reserved for you.
• No-shows: If you are not available at the property at the scheduled time and have not contacted us to reschedule, no refund will be provided.
• Cancellations by us: If we need to cancel or reschedule your inspection (e.g. due to weather or staff availability), we will offer a full refund or reschedule at no extra cost.

Refunds are processed back to the original payment method and may take 5–10 business days to appear on your statement.

5. Rescheduling

You may reschedule your appointment free of charge provided you contact us at least 24 hours before the scheduled time. Rescheduling requests within 24 hours are subject to availability and may incur a fee.

6. Access to property

You must ensure that our inspector has safe and unobstructed access to the pool area and all pool barriers at the scheduled time. If access cannot be provided and the inspection cannot proceed, this will be treated as a no-show.

7. Inspection reports and certificates

• Inspection reports are provided digitally after the inspection is completed.
• If the pool passes, a Pool Safety Certificate will be lodged with the QBCC register as required by law.
• If the pool does not pass, a non-conformity report will be provided outlining the items that require rectification.

8. Limitation of liability

Our inspections are limited to assessing pool barrier compliance at the time of inspection. We are not responsible for any changes to the pool barrier after the inspection, nor for any pre-existing structural or safety issues beyond the scope of the pool safety inspection.

To the maximum extent permitted by law, our liability is limited to the amount paid for the inspection service.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

10. Changes to these terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.

12. Contact us

If you have questions about these terms, contact us at: